Remedying Workplace Hostility

Healthcare Support Personnel
Multi-Session Workshop #1

2.5 Hours

In order for Healthcare Support Personnel to succeed at their job, there needs to be a climate where competency and caring are both valued. This engaging session demonstrates specific ways to stop harassing behavior, to encourage collaboration across medical disciplines and effectively solve conflict in positive ways.

Workshop Agenda

• Defining Workplace Hostility in the Medical Field
  
• Behavior and Warning Signs
• Stopping Triggers and Responding Assertively
  
• Policies and Procedures--Protections for Medical Workers
  
• Surveys
  
• Next Steps Toward Prevention
  
• Institutional Resources
  
• Q & A

Materials, Resources and Follow-Up

In between the two workshops, Mike will provide Healthcare Support Personnel with effective materials and resources to ensure success.

• Tailored materials and resources for refresher lessons are sent regularly
  
• Receive one hour of free telephone conference time
• PowerPoint handouts
  
• Workplace Hostility fact sheet handout
  
• Hostile work environment activity paper handouts
  
• At the time of the workshop, survey will be given and collected
  
• 2 week call back or email from Mike regarding interpretation of survey data
  
• One month following presentation, Mike will send a packet of workplace bullying related articles via email
  
• Call back in six months to determine progress and next steps