Remedying Workplace Hostility

Hospital Administrators and Human Resources
Multi-Session Workshop #1

2.5 Hours

Workplace Hostility and its impact on patient care is a growing issue. Harassing behavior impacts worker retention. The insidiousness of litigation against members of the Healthcare industry is well documented! Break the cycle and learn techniques and strategies that can be used right now.

Mike’s dynamic and refreshing workshop is results-driven and loaded with new strategies and techniques to identify and stop workplace hostility and social harassment. Workshop participants learn new skills that allow them to create efficient medical communities that are free from gossip, backbiting, and frustration. Learn new skills to protect your staff, patients and bottom-line that you can use right away.

Workshop Agenda

• Defining Workplace Hostility in the Medical Field
  
• Behavior and Warning Signs
  
• Stopping Triggers and Responding Assertively
  
• Policies and Procedures--Protections for Medical Workers
  
• Surveys
  
• Next Steps Toward Prevention
  
• Institutional Resources
  
• Q & A

Materials, Resources and Follow-Up

Between the two workshops, I will provide you with effective material and resources to ensure success.

• Tailored materials and resources for refresher lessons are sent regularly
  
• Receive one hour of free telephone conference time
• PowerPoint handouts
  
• Workplace Hostility fact sheet handout
  
• Workplace Hostility activity paper handouts
  
• At the time of the workshop, survey will be given and collected
  
• 2 week call back or email from Mike regarding interpretation of survey data
  
• One month following presentation, Mike will send a packet of workplace bullying related articles via email
  
• Call back in six months to determine progress and next steps